Q1. HOW TO CONNECT THE WIRELESS LAN (WLAN)?

A1. Please see the guide.

Q2. IF THE WIRELESS LAN (WLAN) SIGNAL IS WEAK OR UNSTABLE, HOW CAN I SOLVE?

A2. Please try to reconnect the WiFi network. If the problem still exists, please contact local support for further support.

Q3. DO I NEED TO LOGIN?

A3. Yes, for security purpose. Please use your Network Account (e.g. student number, staff CNA) to logon.

Q4. DOES IT SUPPORT GUEST LOGIN?

A4. No, if visitor want to connect to WLAN, please contact local support via department.

Q5. IF CANNOT SOLVE THE PROBLEM ON WLAN. WHO CAN I CONTACT?

A5. Please contact local support.

Q6. WHAT IS Y5ZONE HOTSPOT?

A6. Y5Zone hotspots provide Wi-Fi service in public, the locations include shopping malls and fast food chains etc. Using mobile devices to connect Y5Zone Wi-Fi service, you can access to the Internet.

Q7. HOW TO ACCESS THE Y5ZONE AS A VTC STAFF & STUDENT?

A7. Login with your CNA account (e.g.999999999@stu.vtc.edu.hk) and password.

Q8. HOW VTC STUDENTS AND STAFFS BECOME Y5ZONE HOTSPOT USERS?

A8. Y5Zone WiFi service is provided to all full time students and staffs of VTC.

Q9. WHAT ARE THE COVERAGE OF THE WIRELESS SIGNAL WITHIN THE HOTSPOTS?

A9. The wireless signal of the Access Point coverage within 50m range in a closed environment.

Q10. IS THERE ANY CONNECTION TIMEOUT FOR Y5ZONE?

A10. There is an idle timeout of 10 minutes. You will be disconnected from the Y5Zone.